Now you can exchange or return footwear or clothing via Blinkit
This new service is being active currently in Delhi/NCR, Mumbai, Bangalore, Hyderabad and Pune.
Online shoppers often face challenges when returning or exchanging clothing and footwear purchased from e-commerce platforms. Blinkit, has recently introduced a new service to address this issue in select Indian states.
The ‘Easy Returns’ feature allows customers who have ordered footwear or clothing to initiate a return or exchange within 10 minutes. This service aims to reduce the uncertainty associated with sizing when purchasing apparel and footwear online.
Albinder Dhindsa, CEO of Blinkit, shared details of this new offering on X (formerly Twitter). His statement read, “Introducing Easy Returns on Blinkit! Customers can initiate a return or exchange in case of a size or fit issue with the delivered product. This solves a crucial problem of size anxiety for categories like clothing and footwear. The cool part – return or exchange will happen within 10 minutes of raising a request!”
The company has implemented this service gradually. “We’ve been testing this in Delhi NCR for a couple of weeks and have now enabled it for Mumbai, Bangalore, Hyderabad, and Pune,” Dhindsa stated. He also indicated plans for further expansion, saying, “More cities to be added soon!”
Currently, the service is available in these major metropolitan areas, with expected introduction in other states across India in the future. This development could potentially influence the online shopping experience for clothing and footwear purchases.
Blinkit’s new approach to returns and exchanges represents a change in the online retail sector. By focusing on quick returns and exchanges, the company is attempting to differentiate itself from other e-commerce platforms.
As this service expands across India, its impact on consumer behaviour and potential influence on other e-commerce companies’ practices remains to be seen. For now, the service offers a new option for shoppers in the selected cities when dealing with size or fit issues in their online clothing and footwear purchases.
