The American video game developer 2K Games, Inc. (often referred to as 2K) acknowledged on Tuesday that a hacker had gained control of their helpdesk platform and was sending gamers phony support queries that were infected with malware via embedded links.
Users have been advised by the organization to be cautious of any phishing emails they receive from their customer care team.
2K customer support account tweeted that an unauthorized third party illegally accessed the credentials of one of their vendors to the help desk platform that 2K uses to provide support to their customers, The unauthorized party sent a communication to certain players containing a malicious link. They also requested the users to not open any emails or click on any links that they receive from the 2K Games support account.
The letter goes on to advise anyone who might have clicked on the malicious link to immediately adopt the following safety precautions. Users were warned to change any saved user account passwords in their web browsers (like Chrome AutoFill). Enable MFA whenever possible, particularly for accounts with personal email, banking, and phone or Internet providers. Using an authenticator app as opposed to one that relies on text message verification is the most secure method of MFA. Install and use a trustworthy antivirus program. Check their account settings for their personal email accounts to see if any forwarding rules have been added or changed.
The letter goes on to urge anyone who may have clicked on the dangerous link to immediately take the following security precautions. Users were instructed to replace any user account passwords they had saved in their web browsers (like Chrome AutoFill). Enable MFA wherever you can, particularly for accounts with personal email, banking, and phone or Internet providers. Using an authenticator app as opposed to one that relies on text message verification is the most secure approach to implement MFA. Install a trustworthy antivirus product and use it. Check your account settings for your personal email accounts to see if any forwarding rules have been added or changed.
Hey folks, please read an important message from our Customer Support team. Thank you. pic.twitter.com/yKI18eL7mY
— 2K Support (@2KSupport) September 20, 2022
