The trend of online shopping is increasing continuously in India. People are buying online in large numbers from e-commerce companies like Amazon and Flipkart. At the same time, e-commerce companies are also running festive sales in view of the festive season. In the midst of the increasing craze of online shopping, cases of delivery of damaged and wrong products to customers also keep coming to the fore. To deal with this problem, the e-commerce website Flipkart is offering an ‘Open Box Delivery’ service to its customers.
The purpose of this service is to deliver the right product to the customers. Explain that if a customer uses the open box service for his products, then the delivery boy will open the package and show the product to the customer while delivering the product.
Service will be available for free
To avail of the Open Box service, customers have to select this option while ordering the product. It is available on the Service Order Summary page. The company does not charge any fee from the customers for this service. This is a completely free service.
The delivery boy will open the package
According to Flipkart’s website, if a customer uses the open box delivery service, the delivery boy will open the package in front of him. With this, customers can be sure that the right product is delivered to them. At present, this service is available only on the selected Pincode.
Will not replace
It is worth noting that if you are delivered a damaged or wrong product, then you will get the facility of return and refund only. The company will not give replacements to the customers in such a situation. Apart from this, the benefit of open box delivery cannot be availed by only such customers who make card-on-delivery payments. If any defect is found in your device after taking delivery then Flipkart can be contacted. He will either refund or replace it.
Cash on Delivery Refund
Let us tell you that if you do cash on delivery while shopping on Flipkart, then you will have to pay first, after which the boy will open the box and show the package. If your order product is damaged or the wrong product is delivered, you can return the product at the same time. Also, you will get a refund immediately. At the same time, if you have made the payment earlier, then the customer will get a refund based on the return policy of the seller.
