Xiaomi India has taken a significant step towards inclusive customer service by introducing sign language support for its users. The new service launched on 4th October 2024, aims to bridge the communication gap for deaf and hard-of-hearing customers.
The company now offers one-on-one support through trained sign language interpreters in both English and Hindi. This service covers a wide range of customer needs, including product inquiries, order-related questions, and technical support.
To access this service, customers can reach out to Xiaomi Customer Care via WhatsApp. They will then be able to schedule a video call at their preferred time. The support team is available daily from 9:00 AM to 6:00 PM, including weekends and holidays, ensuring year-round accessibility.
The introduction of sign language support is part of Xiaomi’s broader initiative to enhance customer experience and make their technology more accessible. It addresses a crucial need in the market, potentially setting a new standard for customer service in the tech industry.
How to Access it?
Customers interested in using this service can find more information and access support through Xiaomi’s official website at https://www.mi.com/in/support/.
After visiting this link, you will see a QR code
Scan it from your mobile camera and it will show a link to click on
After you click on the link, it will lead you to the chat support of Xiaomi.
Alternatively, you can visit this WhatsApp link that will lead you to the official Xiaomi India WhatsApp account and type “Sign Language Support”.
