Samsung Has Launched The Digital Service Center For A More Personalized Service For The Consumers
Samsung today launched its ‘Digital Service Center’, which is a comprehensive platform that provides consumers with a personalized customer service experience related to their products.
Consumers have to log in to their Samsung account to get personalized support from the Digital Service Center. This includes a navigation journey, quick access to category wide self-help content, category specific DIY videos, mobile app experience and model specific repair and spare part prices on one page.
The DIY videos in this session will provide solutions to many issues related to the products of the consumers, like how to use the screen mirroring feature on the TV, how to connect the soundbar to the TV, how to install the Samsung semi-automatic washing machine, how to set up the Freestyle projector or how to use the auto restart feature in Samsung Galaxy smartphones.
Through the Digital Service Center, consumers can book appointments to get priority service at service centers, avail pick and drop service, locate a service center, get details of warranty policies, track repairs, get information about service costs, schedule callback requests through remote and visual support and get software updates.
The intention of the Digital Service is to provide consumers with solutions to their problems without stepping out of their homes. Customers can choose between WhatsApp support, Remote support, technical assistance through the call center or access DIY videos on the Samsung website and on YouTube.
To reduce the waiting time for customers when they call Samsung’s Customer Care, Samsung also operates a ‘Smart Touch Call’ service. Instead of the traditional call center experience, customers have the option to switch to a synchronized voice and screen interface. The Smart Touch Call is an intuitive service experience that captures the caller’s needs and enables them to interact with the system.
