According to an incident reported by U-Haul itself, there was a data breach on their servers. The company stated in an official statement that they detected a compromise of two unique passwords that were used to access a customer contract search tool.
The company stated that “On August 1, 2022, our investigation determined some rental contracts were accessed between November 5, 2021, and April 5, 2022, that contained names and driver’s license numbers of some customers.”
However, the company has stated that no credit card information was stolen as nothing was saved on the server.
U-Haul has taken steps to prevent a similar incident in the future and is implementing additional security safeguards and controls on the search tool. U-Haul also said that they are notifying impacted customers and offering them identity theft protection services.
U-Haul has also stated that customers can freely use their website and there is no issue anymore on the website as the said passwords have already been taken care of.
The company has stated that people who are affected by this hack will be receiving email notifications from U-Haul itself.
According to U-Haul, affected customers will be provided with an Equifax membership to check their credit to see if there isn’t anything strange in the report.
There was another security incident that happened in 2017, where the company sent out letters to the customers to inform them about the hack. Here is a copy of the same:
Consumers who want additional storage or relocation solutions make up the company’s core clientele, including:
Students, including those who must relocate their families and possessions over considerable distances in order to attend a college or university;
travelers, including individuals, families, and groups who need extra room to move their possessions for short- or long-term domestic holidays;
sports enthusiasts, both those who participate in sports and those who enjoy leisure pursuits that call for the transportation of specialized sporting equipment;
Families and individuals that own or rent homes and need additional storage space or the ability to transport possessions between properties are considered homeowners;
Home improvement enthusiasts are people who prefer doing their own home improvements and need additional carrying space for tools and supplies.
