OnePlus 9 And 10 Series Users: August Update Might Just Send Your Motherboard On A Permanent Holiday
OnePlus somehow managed to come out of the green line issue by offering buyers several options, be it free repair, or exchange value on it. Now the company seems to have got into a new problem and that is about the damage to the motherboard. We recently covered this issue that showed the OnePlus 9 and OnePlus 10 users who have faced the issue of motherboard damage. The company has yet not come forth to respond on this though a new update has come in this regard. One of the X users Parth Monish Kohli warns OnePlus 9 series (9/9Pro/9R/9RT) or the 10 series (10T/10Pro/10R) users from installing the August update. He says this update can be the reason for the motherboard damage.
⚠️ If you own any OnePlus phone from the 9 series (9/9Pro/9R/9RT) or the 10 series (10T/10Pro/10R), then PLEASE DO NOT INSTALL THE AUGUST UPDATE ⚠️
As per users, this particular update is bricking certain OnePlus devices. In simpler words, their motherboards are getting damaged.… pic.twitter.com/Gf9FD5rFWa
— Parth Monish Kohli (@Pmkphotoworks) August 30, 2024
Here it’s important to mention that when the users who faced this issue went to the service center, they were asked a hefty amount for the repair that has left them disheartened. One of the users Aryan Gupta has shared a screengrab of an email that was sent to one of the affected users by OnePlus. This email says that the company will repair the phone on a chargeable basis as the smartphone is out of warranty. It further mentioned that as a goodwill gesture, they will offer a 30% repair discount, which does not make sense when the company can be somehow responsible for the issue. As of now, several users have raised their voices on several platforms, but the company is yet to respond to it.
Their resolution is either a 30% discount at best (for what is really the brand's fault).
If you don't accept, they'll close your case
This is the email which was sent to one of the affected users who was left with the same issue after August updates.
Not great resolution imo. pic.twitter.com/sAsn9p1Qcj
— Aryan Gupta (@SavageAryan007) August 30, 2024
