OnePlus Claims Dead Motherboard Issue Not Widespread, Urges Affected Users To Contact Support

OnePlus smartphone users who were victims of dead motherboard issues were not expecting this from the company. In a recent response given on X OnePlus India wrote “There isn’t sufficient amount of reported cases to prove it is a common situation or there is a direct connection between software updates and the issue”. The company further wrote, “Our team is continuing to work with the small number of users experiencing issues and would ask anyone affected to reach out to us directly at +1800 102 8411”.

At OnePlus we're committed to delivering the highest standard of product quality and reliability, and we're dedicated to providing an effective after-sales experience for all our users.

After in-depth investigations during the past a few days, we are determined to say that…

— OnePlus Support India (@onepluscareIN) September 7, 2024

This simply means it’s not going to announce any free repair-like thing to resolve the dead motherboard issue as it did when green line issue cases were there. The company in its earlier response said “We know motherboard repairs can be costly, but we’re working hard to make them more affordable” so there was no hint of free repair or replacement even at that time, and the same happened with the final response that it has given on X.

Users have been asked a hefty amount from the service center to get the dead motherboard of their OnePlus smartphone repaired. One of the users Dwipdeshmane wrote on the OnePlus community platform that he was asked Rs 42,000 from the service center for repairing the dead motherboard of his OnePlus 10 Pro 5G smartphone. Another OnePlus 9 Pro user wrote that he was asked for Rs 27000 by the service center for repairing his OnePlus 9 Pro smartphone with a dead motherboard issue. The company must have intelligently gone through the data and then would have come to the conclusion that we see in the form of a recent response. At the same time, it’s important to mention that these issues are not creating a good image of the company even when the company is not convinced with the numbers. As said company can bring the price of the repair down to provide relief up to a certain extent if not fully.